Position Summary: Specialized Return Load Coordinator reports to the Team Lead & the VP of Operations & Driver
Communications. The Specialized Return Load Coordinator's primary responsibility is to keep Brenny Specialized trucks loaded.
Dealing with Brenny drivers, customer service and manage all details involved.
Hours: Hours of Operation Monday through Friday. Hours based on individual level. Some after-hours work,
weekend work and/or travel may be required.
Position Duties and Expectations (may include but not limited to):
1. Accountable for providing GRAND CHAMPION customer service to everyone.
2. Responsible for driver communication, check calls, appointments, etc
3. Responsible for improving on time pickup and delivery scores
4. Verbally dispatching drivers to pickup & delivery sites, giving directions, instructions and securing of all necessary
information for dispatch
5. Accountable for getting drivers extra miles when time allows
6. Work with drivers to ensure timely pickup and delivery.
7. Monitor driver miles in coordination with Customer Service.
8. Coordinate all driver time off with operations team.
9. Help drivers with questions, comments or concerns.
10. Call customers & brokers to solicit freight.
11. Attend safety meetings, educational seminars & classes.
12. Verify all information on each load with Customer Service & Driver including pricing, current loads & delivery
information.
13. Keying in loads, getting directions & hours for pickup and delivery locations.
14. Giving ETA for pickup and delivery to appropriate locations as directed
15. Work towards achieving and maintaining company goals.
16. Some weekend work may be required. Be willing to make & receive calls from drivers after hours
17. Relay any & all change of performance and/or attitude of drivers to the owners and/or manager
18. Other duties as directed by Team Leader, Manager, and Owners
Benefits:
100% Team Member Paid Insurance Retirement Plan Home / Work Life Balance
Military Bonus Tobacco Free Bonus Loyalty Bonus
Team Retreats Paid Weekly Preset, Predictable Schedule M-F
Uncapped Bonus Potential On-Site Auto shop Team Member Mentoring Program
Team Advisory Committee Nurse/Wellness Coach Monthly Charities to Serve
Advancement Opportunities Everyone Has a Voice Profit Sharing
Owners Provide a Fun, Energetic and Caring Atmosphere!
Preferred Knowledge, Skills and Abilities:
*College degree or 2-4 years’ work experience
*Proficiency in Microsoft Office 365
*Above average communication skills
*An understanding of the transportation industry, or desire to learn
*Self-motivated & innovative – able to work with little supervision
*Able to multitask and prioritize task at hand
*Excellent Customer Service, phone skills, & data entry – computer skills
*Ability to work in a fast-paced environment, with a smile on your face!
*A Grand Champion Attitude and Honest Character will guarantee your success at Brenny!
Communications. The Specialized Return Load Coordinator's primary responsibility is to keep Brenny Specialized trucks loaded.
Dealing with Brenny drivers, customer service and manage all details involved.
Hours: Hours of Operation Monday through Friday. Hours based on individual level. Some after-hours work,
weekend work and/or travel may be required.
Position Duties and Expectations (may include but not limited to):
1. Accountable for providing GRAND CHAMPION customer service to everyone.
2. Responsible for driver communication, check calls, appointments, etc
3. Responsible for improving on time pickup and delivery scores
4. Verbally dispatching drivers to pickup & delivery sites, giving directions, instructions and securing of all necessary
information for dispatch
5. Accountable for getting drivers extra miles when time allows
6. Work with drivers to ensure timely pickup and delivery.
7. Monitor driver miles in coordination with Customer Service.
8. Coordinate all driver time off with operations team.
9. Help drivers with questions, comments or concerns.
10. Call customers & brokers to solicit freight.
11. Attend safety meetings, educational seminars & classes.
12. Verify all information on each load with Customer Service & Driver including pricing, current loads & delivery
information.
13. Keying in loads, getting directions & hours for pickup and delivery locations.
14. Giving ETA for pickup and delivery to appropriate locations as directed
15. Work towards achieving and maintaining company goals.
16. Some weekend work may be required. Be willing to make & receive calls from drivers after hours
17. Relay any & all change of performance and/or attitude of drivers to the owners and/or manager
18. Other duties as directed by Team Leader, Manager, and Owners
Benefits:
100% Team Member Paid Insurance Retirement Plan Home / Work Life Balance
Military Bonus Tobacco Free Bonus Loyalty Bonus
Team Retreats Paid Weekly Preset, Predictable Schedule M-F
Uncapped Bonus Potential On-Site Auto shop Team Member Mentoring Program
Team Advisory Committee Nurse/Wellness Coach Monthly Charities to Serve
Advancement Opportunities Everyone Has a Voice Profit Sharing
Owners Provide a Fun, Energetic and Caring Atmosphere!
Preferred Knowledge, Skills and Abilities:
*College degree or 2-4 years’ work experience
*Proficiency in Microsoft Office 365
*Above average communication skills
*An understanding of the transportation industry, or desire to learn
*Self-motivated & innovative – able to work with little supervision
*Able to multitask and prioritize task at hand
*Excellent Customer Service, phone skills, & data entry – computer skills
*Ability to work in a fast-paced environment, with a smile on your face!
*A Grand Champion Attitude and Honest Character will guarantee your success at Brenny!
